Use our NOVEL Signature Face Mask 2-pack to stay safe and to complete your outfit during COVID-19. One size fits all.
Please note: This face mask is a fashion dust mask and is not compatible for medical use.
Sizing All of our products are unisex and have a slim fit. We recommend to order your regular size. If you want an oversized fit, we recommend you to order one size larger than your regular size. Not satisfied with the fitting of your NOVEL item? Check our return policy to exchange your product or get a refund!
Washing instructions We recommend you to hand wash all of our products. If you want to machine wash or iron any product, please wash and iron inside out. Wash with similar colours and do not machine dry. Don't machine wash hotter than 30ºC.
Netherlands/Belgium: Next day delivery - Order before 16:00
Germany: 2-3 working days
Rest of Europe:3-4working days
Rest of the world: 3-4 working days
NOVEL provides free shipping for all orders in BENELUX.
NOVEL orders are send out with UPS, DHL or Post NL. A tracking number is supplied via email after the order is processed.
CAN I CHANGE THE SHIPPING ADRESS OF MY ORDER?
Accidentally filled in the wrong shipping address? Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse.
Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.
MY PACKAGE HASN'T BEEN DELIVERED YET, WHERE MIGHT IT BE?
Always check the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. The estimated delivery time didn’t change and your address is correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to your neighbours address when you weren’t home to receive it or your delivery window may have been rescheduled. Still no luck? Get in touch with our customer support via email@example.com or fill in our contact form here.
Please note: NOVEL is not responsible for any lost or damaged packages.
We would like to thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please take a look below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please do not use scissors or knives to open your package; you are able to just tear the packaging open with bare hands. Returns with scissor or knife marks will not be accepted.
Please be very careful when trying products on and ensure you are not wearing any makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to accept a return with any mark or stain.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Please note, NOVEL is not responsible for all return shipping charges. We do also strongly recommend that you use a trackable method to mail your return, in case something happens during the shipment.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please note, NOVEL Gift Cards can not be refunded.
For defective, faulty or damaged products, please contact our customer service to arrange a refund or exchange.
Please Note:Item(s) must be in original condition(s), with all labels attached and not washed. NOVEL will inspect all items as soon as they are received.
If you still have any questions concerning our return policy, please feel free tocontactus at: