Use our NOVEL Signature Face Mask 2-pack to stay safe and to complete your outfit during COVID-19. One size fits all.
Please note: This face mask is a fashion dust mask and is not compatible for medical use.
Sizing All of our products are unisex and have a slim fit. We recommend to order your regular size. If you want an oversized fit, we recommend you to order one size larger than your regular size. Not satisfied with the fitting of your NOVEL item? Check our return policy to exchange your product or get a refund!
Washing instructions We recommend you to hand wash all of our products. If you want to machine wash or iron any product, please wash and iron inside out. Wash with similar colours and do not machine dry. Don't machine wash hotter than 30ºC.
Netherlands/Belgium: Next day delivery - Order before 16:00
Germany: 2-3 working days
Rest of Europe:3-4working days
Rest of the world: 3-4 working days
NOVEL provides free shipping for all orders in BENELUX.
NOVEL orders are send out with UPS, DHL or Post NL. A tracking number is supplied via email after the order is processed.
CAN I CHANGE THE SHIPPING ADRESS OF MY ORDER?
Accidentally filled in the wrong shipping address? Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse.
Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.
MY PACKAGE HASN'T BEEN DELIVERED YET, WHERE MIGHT IT BE?
Always check the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. The estimated delivery time didn’t change and your address is correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to your neighbours address when you weren’t home to receive it or your delivery window may have been rescheduled. Still no luck? Get in touch with our customer support via email@example.com or fill in our contact form here.
Please note: NOVEL is not responsible for any lost or damaged packages.
We deliver your order with PostNL &UPS, for the fastest & most reliable service. Enjoy free express shipping for all orders in Benelux.
Buy now, pay later
Klarna Pay Later gives you extra flexibility when paying for your order as you're able to pay within 30 days. Try your items first and then decide if you want to keep them.
14 day returns
Didn't fit? - No problem! You can always return or exchange. We offer a 14 day returns or exchange policy if you are not happy with your order for whatever reason.