FREE DELIVERY ON ALL ORDERS IN THE NETHERLANDS & BELGIUM

Shipping & Return Policy

SHIPPING POLICY

 

CAN I CHANGE THE SHIPPING ADRESS OF MY ORDER?

Accidentally filled in the wrong shipping address? Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse. Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.

 

MY PACKAGE HASN'T BEEN DELIVERED YET, WHERE MIGHT IT BE?

Always check the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. The estimated delivery time didn’t change and your address is correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address when you weren’t home to receive it or your delivery window may have been rescheduled. Still no luck? Get in touch with our customer support via info@novelthebrand.com to ensure a quick delivery of your order. Please note: We are not responsible for any lost or damaged packages.

 

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@novelthebrand.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Novel

Attn: Returns

The Netherlands

Kastanjehout 1  

Houten, 3991PS  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact our customer service to arrange a refund or exchange.

 

Please Note: Item(s) must be in original condition(s) and not washed.   

     

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at: 

    info@novelthebrand.com